Slack’s creators have put community at the heart of their technology

I first heard about Slack sometime last year. Slack is a communication tool for teams, or at least, the collective noun for a group of people in a Slack account is called a “team”.

It was going to be an ‘email killer’. The arrogance! Nobody likes email (or do they?), but those long internal email chains full of “oh, forgot to reply all” and “I see that’s already been answered” are a necessary evil, like fossil fuels or spiders.

Email cannot be killed because it is the cockroach of the digital world. It’s almost as bad as voicemail.

Then, in the space of a week, I found ...