Insuring against the risks
With healthcare becoming more data-driven, insurers like Laya Healthcare have to stay a step ahead of not just risks, but customer expectation, writes Quinton O’Reilly
I always say my role is made up of three parts: people, process and technology,” said the director of IT at Laya Healthcare Ian Brennan. “What my day would involve . . . a third of it is involved with the IT team here in Laya Healthcare who do all the innovations and amazing work, the general business team like marketing, sales, customer services and so on.
“It’s processing around keeping the lights ...