From the dull to the dramatic

From the dull to the dramatic

Róisín Kiberd on a volatile process that can catch companies off guard

There’s a PC game called Papers, Please that was released in 2013, which immerses the player in a bureaucratic, gently-pixelated hell. You play as an immigration officer, working at border control in an imaginary country, ‘Arstotzka’. A succession of immigrants appear at your window; you must process their documents and decide whether or not to let them in, suffering the consequences if you refuse them, or if you take pity and allow in those who...

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