Experiencing the benefits
Customer experience is now a buzzword for many businesses but look beyond the marketing and it provides a pathway for really enhancing a company’s reputation, writes Quinton O’Reilly
The customer has never had more power over a company than ever before. With greater accessibility of service, more control and flexibility and faster speeds of delivery, it’s a reality which all companies have to face and live up to.
The first thing to get your head around, says Christel Wolthoorn, director of business experience consulting at Epam Systems, is that the customer experience is an ongoing element, not something that is a fixed...
Subscribe from just 1€
Choose the subscription that is right for you
For the first month
€19.99 Monthly ThereafterSubscribe today
For the first year
€199.99 annually thereafterSubscribe today
For the first 90 days
€55.00 quarterly ThereafterSubscribe today
These offers are not available for current subscribers. Offers and pricing are subject to change without notice.
Terms & Conditions Apply