How can I help you? Let me count the ways
Whether you’re talking to a robot or a human agent, the latest contact centre software offers a dramatically streamlined experience, writes Róisín Kiberd
What’s the difference between a call centre and a contact centre? In a word, screens. One involves phone lines, and the other infinitely more. “It’s kind of an obvious evolution,” said Neil Wisdom, managing director of Intellicom, an Irish software development company and service provider specialising in IP telephony, unified communications and advanced contact centres. “If you think about the ways the world has moved on, a contact centre now encompasses multiple channels of communication,...
Subscribe from just 1€
Choose the subscription that is right for you
For the first month
€19.99 Monthly ThereafterSubscribe today
For the first year
€199.99 annually thereafterSubscribe today
For the first 90 days
€55.00 quarterly ThereafterSubscribe today
These offers are not available for current subscribers. Offers and pricing are subject to change without notice.
Terms & Conditions Apply