Back in 2010, when Microsoft announced it was relaunching its online application suite, the cumbersomely named Business Productivity Online Suite (BPOS), as Office 365, expectations were not that high. Why would they be? Earlier tweaks to BPOS had done little to convince anyone that Microsoft was any closer to succeeding with the SaaS (software-as-a-service) model pioneered by Salesforce.com a decade earlier.
At the same time there was a sneaking suspicion that the software giant was making...
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