ServiceNow boss is a ‘perfect match of place and personality’

Bill McDermott, incoming chief executive of ServiceNow, is looking to make the cloud business the growth story of a generation

Emmet Ryan

Technology Correspondent @emmetjryan
16th February, 2020
ServiceNow boss is a ‘perfect match of place and personality’
Bill McDermott believes there is a $400 billion market to be won. Picture: Peter Yang

It’s been a whirlwind start for Bill McDermott in his role as chief executive of ServiceNow. Since taking the job on late last year, the former SAP chief executive has gone on a world tour of the cloud company’s locations, including Dublin.

The roots of that tour, and McDermott’s career, are in a delicatessen in the town of Amityville on Long Island. Some 42 years ago, a 16-year-old McDermott – who...

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