Managed ICT services and the Covid connection

At first glance, it might not seem like there’s much in common between Covid-19 and the business of providing outsourced IT services, but scratch the surface and shared points quickly become visible

Something interesting is happening to companies, something involving a fundamental change in the way they are organised. Huge numbers of people have started working from home in response to the Covid-19 pandemic and, while some will return to the office afterwards, it’s looking increasingly likely that many won’t.

A new reality is dawning in which many companies are realising that the boundaries of their organisations have shifted.

“Organisations are increasingly virtual things in 2020. They ...