How firms faced the sink or swim of digital transformation

Businesses were forced to go digital in 2020 and 21. Today, writes Jason Walsh, the race is on to build processes that will support them into the future

As customers moved online, businesses had to follow or be lost. Picture: Getty

In a sense, it is surprising that the pandemic drove such a panicked adoption of technologies such as e-commerce, videoconferencing and remote working. While the tech sector often raises the question of digital transformation, there are 4.66 billion reasons to think businesses do need to engage with digital technology.

Half of the world had conniptions this month when Facebook, Instagram and WhatsApp went down for what was, let’s face it, just a few hours. It ...