‘Moderators work in conditions without proper psychiatric support, micromanaged by algorithms’

Pressure is increasing on Facebook to take the moderation of disturbing content in-house and increase psychological support for those required to do it

29th November, 2020
‘Moderators work in conditions without proper psychiatric support, micromanaged by algorithms’
About 80 of the 200 moderators who signed a recent open letter to Mark Zuckerberg about conditions for Facebook moderators were based in Dublin Picture: Getty

Facebook moderators in Ireland must account for every minute of their time and use wellness breaks to go to the toilet despite concerns about mental trauma caused by their work, a current employee has claimed.

“Just like how you work in a factory, you clock in and clock out,” Nick says.

Nick, who asked the Business Post not to reveal his identity or use his real name, was hired through CPL, an Irish...

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