Pat Rabbitte: Banks play by different rules

If any one of a half a dozen high street stores were found to have unilaterally altered the terms of a contract with a consumer, they would move to quickly correct it or be obliged to do so. When a bank engages in the same practice, initially it seeks to conceal the change or engage in pettifogging about why the change is necessary. Caught bang to rights, the bank starts to foot-drag for ...