Waterford voicebot test firm to create 33 new jobs and open New York office
High-potential start-up Klearcom has raised €800,000 to date and is hoping to raise €4 million in its seed round over the next 18 months
Klearcom, a Waterford business which tests voicebots used in customer service, is creating 33 new jobs and opening an office in New York.
Found in 2018, the firm currently has 17 staff. It is based in Arc Labs in Waterford city, and also has an office in Ahmedabad in India. Its platform tests voicebots in customer contact centres, ensuring the technology works across different languages.
“The market has been moving towards more automation, with interactive voice response being used by companies to improve efficiencies and handle simple interactions. But voicebots tend to be delivered across a fractured global network, which is problematic. Companies need a way to test them out,” Liam Dunne, co-founder and chief executive, told the Business Post.