No time limit on tracker complaints after ‘review’ by Bank of Ireland

No time limit on tracker complaints after ‘review’ by Bank of Ireland

Financial Services and Pensions Ombudsman Ger Deering last week raised concerns that some banks were challenging his office’s attempts to investigate hundreds of tracker complaints by claiming they fell outside a six-year legal time frame

Bank of Ireland will not seek to apply any time limit on customers who believe they were affected by the tracker mortgage scandal and want to take a case to the financial services ombudsman after the lender “reviewed” its approach to the matter.

Ger Deering, the Financial Services and Pensions Ombudsman (FSPO), last week raised concerns that some banks were challenging his office’s attempts to investigate hundreds of tracker complaints by claiming they fell outside...

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