Thursday January 23, 2020

Ryanair launches new customer service initiatives

The airline plans simplified baggage options, a school tours travel agency and a top-up facility

12th April, 2016

“The continued drive to improve our customer experience has been reflected in the record passenger numbers and load factors we have had over the past two years, and we are pleased to launch Year 3 of our “Always Getting Better” programme," the airline's chief marketing officer Kenny Jacobs said. "While Year 1 and 2 were about fixing the areas customers didn’t like and improving the existing offering, Year 3 will be about digital acceleration and...

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