Wednesday April 8, 2020

Column: What can Ryanair learn from Southwest Airlines' recent turbulence?

Michael O'Leary famously copied Southwest's model after a fateful meeting in 1992

10th August, 2016
Southwest Airlines recently suffered a systems meltdown Pic: Getty

It has been an eventful few weeks for Southwest Airlines, the original low cost US carrier that inspired Michael O’Leary’s vision for Ryanair.

As an almost exclusively domestic carrier in the US, Southwest receives very little attention on this side of the Atlantic.

The airline was set up in the early 1970s by Herb Kelleher, with whom O’Leary once spent a now legendary evening in 1992 after a fact-finding mission to...

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