Zendesk and the art of attracting top talent to Dublin

Danish software company Zendesk is ten years old, but feels like a start-up with its brash self-publicity, confident air and voracious hiring policy. Here, founder Mikkel Svane tells Emmet Ryan what makes it tick and its plans for Ireland

Emmet Ryan

Technology Correspondent @emmetjryan

17th June, 2018

Zendesk co-founder and chief executive Mikkel Svane: ‘In many ways it’s been a fast process and we are still working very hard, we still feel we are in the early days of this company’ Pic: Getty

A Jürgen Klopp -esque laugh fills the room. Mikkel Svane is in a good mood in London. His Future of CX (customer experience tour) is on its latest stop as Zendesk’s big show in San Francisco this autumn draws near.

The customer service software company, built by the Dane over the past ten years into a $5 billion powerhouse, is doing well and on a hiring binge. The company’s EMEA headquarters...

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