Printing is perhaps the most mundane of IT tasks, and yet one that is central to the mission of almost every business — and certainly a core part of their day-to-day operations. It can also be a headache: not only a source of security problems, but also a time-sink for IT departments, not to mention a massive cost centre.
It is also often a source of Basil Fawlty-style rage, with unfortunate users driven demented by...
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