There was a sense of confusion surrounding what exactly constituted a managed service that led to hesitancy on the part of companies to look for a provider, according to Jimmy Sheahan, managed services director at Ergo.
“It was a buzzword. You know, this sounds better, this sounds more premium, so just label it on everything. I would stand up in front of anybody now and say that in Ergo, we don’t just talk that, we...
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