'United's hubris cost it greatly this week'
Emmet Ryan on the airline's poor effort to read the online world
United was on shaky enough ground online before the incident where one of its passengers was forcibly removed from a flight. The controversy surrounding children not being able to board a flight due to a dress code issue had blown over reasonably smoothly, but it should have been a warning to the airline. Instead, it made the firm cocky and that hubris cost it greatly this past week.
The attitude seemed to be that the...
Subscribe from just €1 for the first month!
All Digital Access + eReader
Unlimited Access for 1 Month
*New subscribers only
€149 For the 1st Year
Unlimited Access for 1 Year
90 Day Pass
Unlimited Access for 2 Years
Get a Business Account for you and your team
Podcast: CWSI on securing remote workers during lockdown working
Emmet Ryan speaks to Paul Conaty, Principal Consultant at CWSI, about the challenges of maintaining privacy and security through remote working
Podcast: Avaya on improving connectivity through the crisis
Emmet Ryan speaks to Aidan Furlong, Avaya country manager, and Seamus Carter, sales engineer about the evolution of the company during the coronavirus crisis
Tinkerer tailors a solution for property owners to save on water bills
Plumber Dave Hogan set up Smart Flow, a water technology business that helps identify leaks and other issues to cut out water waste