Unified communications: The benefits of unification
The tools are available for people to communicate more quickly and effectively, but what does it take to persuade organisations to start using them? Ian Campbell asks some leading vendors
Unified Communications (UC) offers the promise of new ways of working, whether it’s seamless collaboration between dispersed teams within an organisation or external interactions with customers and suppliers on a federated platform.
There is a suite of tools and applications that facilitate all of this – instant messaging (IM) for real-time exchanges, presence for seeing who is available and the best way they can be contacted, fixed/mobile convergence for single number convenience, and...
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