The vast majority of small business owners label themselves as technophobes. Most are too busy with their business to think about the nitty gritty of how technology works, and what new tools might actually benefit their business.
Customer relationship management (CRM) - a system of tools designed to handle your customers, including sales, marketing, leads, follow-ups and even invoicing – is one area that’s worth a look.
CRM is not a new term,...
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