The chief benefit often cited for introducing a unified communications (UC) solution is often the cost savings businesses can achieve. But today, companies are often looking for much more from UC providers, according to Damien McCann, enterprise sales manager for Viatel Ireland.
“We’re much more engaged in a wider spectrum conversation with the customer. Historically, the conversation was about the connectivity element and handing off ethernet presentation to the customer, but now we’re having a...
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