There is, of course, more to ICT use in business than customer support and social media. Backend applications and business support rely on increasingly complex systems running 24/7. In a business environment like this, demand for technology professionals is never-ending, but getting the right person for the job — or indeed, being that person — may involve acquiring some heavy-duty skills.
Michael Callan, Iasa Ireland president and information architect at Eirgrid, said professions like his own...
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