Insurance sector must keep pace with client demands - and regulation

Tech company boss says security threats should see industry in the cloud within 10 years

28th October, 2016
Jason Boyle, director of technology solutions and portfolio at PFH Technology Group

What is your name?

My name is Jason Boyle and I am director for Technology Solutions and Portfolia at PFH Technology Group, Ireland's largest ICT and Managed Services Company

How long have you held the position?

More than 10 years

What are your day to day responsibilities?

Helping our clients innovate in how they use technology, manage our professional services team, part of the senior management team at PFH

What is your professional background?

25 years in IT – at the coal face of designing and delivering solutions, then project management before senior management

Tell me about yourself away from work?

Between family and rugby, (treasurer of Midleton RFC). Not a lot to tell.

Tell us something very few people know about you?

Someone I know keeps calling me intense - and the kids would call me a little obsessive.

You are speaking at the 2016 Future of Insurance conference. What is your talk about?

I’m taking about how to plan for and deal with your information security without limiting agility - the 20,000 ft perspective on where to start. Cloud, the internet, demands for faster communication and collaboration as well as more mobile a workforce present unique challenges for an industry that regularly handles sensitive information from a control as well as a protection perspective.

When you couple this with external threats from targeted criminal activity such as crypto viruses - it's important to have a clear strategy on how to empower and deliver productivity, securely.

What challenges do you see for the insurance sector?

Adapting systems and processes at the speed of technology - keeping pace while keeping up with demands from clients as well as regulation would be the biggest challenge my clients talk to me about. When you consider the pace of change, drive for more services faster, then the industry has to find more ways to meet the demand. This means looking to form partnerships. In respect to IT, Cloud and so on, it can mean for some firms developing relationships where part of the core operation is dependent on others. This in itself will present challenges as firms seek to develop trustworthy relationships that are mutually beneficial.

Where would you like to see the industry in 10 years time?

In the cloud. In one respect when you consider the threats from a security perspective, utilising SaaS or other cloud services helps to ensure that specialists with a vested interest and extremely high degree of expertise can secure part of a firms operation more securely than could be achieved alone.

Boyle will be speaking at The Sunday Business Post Future of Insurance Summit on November 18 at The Gibson Hotel in Dublin. See for further details.

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