Thursday April 9, 2020

At the cutting edge of customer service

EdgeTier started off as a telecoms price comparison outfit, but now it’s delving deep into artificial intelligence

Emmet Ryan

Technology Correspondent

@emmetjryan
3rd November, 2019
Ciarán Tobin, Bart Lehane and Shane Lynn of EdgeTier Picture: Conor McCabe

Set up in 2015 by Shane Lynn, Bart Lehane and Ciaran Tobin, EdgeTier began as KillBiller, a telecoms price comparison business, before pivoting to its current artificial intelligence business for customer care.

“We learnt a lot about getting in front of customers and sales with KillBiller. That technology is still alive – ComReg’s compare system is the KillBiller app,” Lynn, chief executive and co-founder of EdgeTier, told Connected.

“In reality, the process...

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