Crios, a new grouping of business process outsourcing (BPO) companies, was officially launched today by jobs minister Mary Mitchell O'Connor.
Ireland's BPO industry, comprising companies who provide third-party services for firms who want to outsource certain business operations, currently employs around 8,000 people in a growing industry.
Crios aims to "promote, grow and influence" the outsourcing industry in Ireland, and was founded with the goal of making Ireland a destination for international firms who want to outsource. Cork-based customer support-outsourcing firm Voxpro and financial services firm Fexco count themselves as members of the grouping.
“ The formation of clusters and networks like Crios is a powerful way of scaling operations so that the companies individually or collectively can compete worldwide," Mitchell O'Connor said at the launch.
The launch follows a Crios-led study, which found that innovation was the key to success in the BPO market.
The grouping will allow for the development of "tailored strategies" for the sector, given the report found that "enterprises are looking for value-added services" in an industry with companies that must tailor their approach to meet the demands of decision makers within firms that may wish to outsource.
The Irish BPO industry has seen a year-on-year doubling of its growth rate, the chairman of Crios, Joe Cahalane, said. This year, so far, has seen a growth rate in excess of 20 per cent. "The members embody Ireland’s entrepreneurial spirit competing for and winning clients which include such brands as Microsoft, Google, Airbnb, Vodafone, Zurich, Aviva and Sky as well as numerous Government agencies," he noted.
Julie Sinnamon, the chief executive of Enterprise Ireland, said that Ireland was the "ideal location" for companies looking to outsource, with its "high-class talent", language skills and innovation – things which make the BPO industry here "effective and efficient".