Your Business: Reaching for higher ground

Irish SMEs are focusing on the process, not the product, to transform their competitive edge, writes Ruairí Ó hAilín

23rd September, 2018

The phrase “operational excellence” has a nice ring to it. Scribble it on the whiteboard and watch everyone sit up a little straighter. What business owner would not want their company operating in a way that is excellent?

While it’s easy for Irish SMEs to aspire to operational excellence, the term itself is less easy to define. There’s no one action or activity you can point to and say, “that’s what it looks...

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