We need to study the Silicon Valley playbook

The young bloods behind emerging start-ups don’t just want to be better – they want to be the best. If we want them to stay, we must do more

10th April, 2016
Intercom has become a rocket ship, going from an idea in a Dublin coffee shop to a business backed by Silicon Valley royalty.

Epic mission. That’s how Paul Adams, vice-president of product at Intercom, described his start-up’s plan to develop a new way for businesses to talk to customers online.

Adams was so convinced of the potential of Intercom that he quit his top job in Facebook to join a company that had raised just a couple of million dollars.

Intercom has become a rocket ship, going from an idea in a Dublin coffee...

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