The lowdown: customer service
Today’s customer is switched on, informed and demanding
It’s safe to say that we’re living in the age of the customer, a time when consumer expectations have never been higher.
Today’s customer is more connected than ever before – they’re switched on, informed and demanding a seamless experience with the brands that they interact with, on a device and platform that suits their needs.
Here are five tips on how to stand out:
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Tom Maguire: Tax changes we make now could help business for years
The way we did business a few months ago may never return – so the opportunity is to make changes that will both aid recovery and set us up well for our new futures