Saturday July 4, 2020

The lowdown: customer service

Today’s customer is switched on, informed and demanding

28th August, 2016
It is important to have your customer service up to scratch Pic: iStock

It’s safe to say that we’re living in the age of the customer, a time when consumer expectations have never been higher.

Today’s customer is more connected than ever before – they’re switched on, informed and demanding a seamless experience with the brands that they interact with, on a device and platform that suits their needs.

Here are five tips on how to stand out:

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