Desirée Bollier wants to give Kildare Village’s customers a hug.
Not in the literal sense — that would be difficult, given that there are 2.5 million of them every year — but in terms of what they experience as they navigate its designer boutiques.
“When it comes to looking after our customers, we can’t just be good. We have to be great,” says the chief executive of Value Retail Management....
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