Irish customers ‘want businesses who put people before profit’
Practitioners discuss how to improve trust levels with consumer
Irish consumers prefer brands that aren’t purely fixated on profit, but can demonstrate they are acting in the best interest of their customers, according to a report by Customer Experience Insights (CXi).
Last week, the group, which provides a subscription service for companies interested in examining best practice in customer experience, held an ‘integrity breakfast’ where practitioners discussed how to improve trust levels with consumers.
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Tom Maguire: Tax changes we make now could help business for years
The way we did business a few months ago may never return – so the opportunity is to make changes that will both aid recovery and set us up well for our new futures