How complacent Cruz had his wings clipped

The beleaguered chief executive of British Airways has come close to losing his job after his ‘wait and see’ response to an IT crash that left thousands stranded

4th June, 2017
In the absence of guidance or information, stranded BA passengers took to social media Picture: REX

It was the 33rd President of the United States, Harry S Truman, who coined the famous phrase: “The buck stops here.” To hammer home the point, Truman maintained on his desk in the Oval Office a 13-inch sign with the phrase’s inscription.

For Truman, the phrase was not just mere fighting talk or symbolism. Over the course of his presidency, he walked the walk too, taking a clutch of momentous decisions...

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