Evolving consumer protection in a digital world

Shopping has changed fundamentally in the last 15 years, and buyers should be aware of the protections offered by European rules

4th December, 2016

An increasingly global marketplace presents huge benefits in term of choice for consumers, and opportunities for businesses to enter markets across the world. The way businesses sell and consumers shop has fundamentally changed in the last 15 years. Consumer protection legislation has had to evolve to ensure that consumers buying online are at least as well protected as those that shop in-store.

Recognising the significant increase in online shopping, the European Commission and member states developed...

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