Clear and present danger: How to avoid a consumer nightmare

What happens if the gift doesn’t arrive in the post, it’s faulty, or it’s the wrong item? The same problems crop up every festive season

17th December, 2017

For one Irish consumer, who bought a hoverboard online from a British trader as a present for her child, disaster struck when the product failed to show up, the tracking number didn’t work and the seller was uncontactable.

For help, she turned to the European Consumer Centre (ECC), a body which offers support and advice to Irish consumers making purchases from other European countries.

Each year – especially during the festive season –...

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