Airlines could use Facebook for customer service

Messenger, which started as a simple messaging tool, has grown to include video and voice calls and peer-to-peer payments

8th November, 2015
David Marcus, vice president of Facebook Messenger pic: Maura Hickey

Irish airlines could be using Facebook’s communications app, Messenger, to talk to their customers as soon as 2016, according to Messenger’s vice president, David Marcus.

Messenger, which started out as a simple messaging tool, has grown to include video and voice calls, peer-to-peer payments and location-sharing, and it can even be used without a Facebook account.

The next stage of the app is to move into the business-to-consumer market. Within the app,...

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