Irish airlines could be using Facebook’s communications app, Messenger, to talk to their customers as soon as 2016, according to Messenger’s vice president, David Marcus.
Messenger, which started out as a simple messaging tool, has grown to include video and voice calls, peer-to-peer payments and location-sharing, and it can even be used without a Facebook account.
The next stage of the app is to move into the business-to-consumer market. Within the app,...
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