While waiting at the baggage carousel at Gatwick Airport a few years ago, Nigel Kershaw was approached by a woman.
“She came over to me and very quietly, in a whispery voice, said ‘I just want to say thank you’,” he recalls. “She was there with her boyfriend and she didn’t want him to know.”
It’s moments like these that stand out for Londoner Kershaw, a veteran...
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