Emma Kiernan took what could be viewed as an unusual step when she became marketing manager at Dublin Zoo: she stopped all advertising spending.
The move may have seemed counter-intuitive, but the visitor figures tell their own story. In the eight years since she took up the role, Dublin Zoo has become the number one family attraction in Ireland with 1.2 million visitors last year, compared to 935,000 in 2011.
Kiernan was named marketer of the year at...
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