Edel Coffey: Chewing the fat at the checkout

Supermarkets are discovering what your small local shop has known forever: shopping is a social occasion

16th October, 2021
Edel Coffey: Chewing the fat at the checkout
A supermarket in Holland is introducing ‘chat checkouts’ to reduce loneliness among its customers

Last week, I read that a supermarket in Holland is introducing a thing called ‘chat checkouts’ for customers who aren’t in a hurry. The idea was music to my ears. I don’t wear a stress monitor, but if I did, I know exactly when the peak moment in my week would come.

It would not be, as you might expect, getting stuck in traffic on my way to collect...

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