Calyx Software has teamed up with the Institute of Public Administration (IPA) to provide an integrated Microsoft Dynamics CRM system.
Deployed to the IPA’s training division, the system helps to track leads, customer complaints, selected correspondence, marketing campaigns and tenders. It offers electronic workflow to provide greater automation of key processes. Relevant personnel can check the status of a work request at any given time.
The implementation of the system a year ago...
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