Alan O’Neill is founder and managing director of Kara Change Management. Founded in 1998, Kara helps blue-chip businesses to implement growth strategies aimed at increasing sales. Kara’s clients include Selfridges, Jimmy Choo, Fáilte Ireland, Lavazza, Glanbia, and Bank of Ireland. The services the company offers centre on customer service, change management, and staff productivity, and it recently launched a bootcamp-style workshop for publicans.
I am responsible for key account management,...
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