Friday July 10, 2020

What’s your tipping point?

With everyone now watching their cash, lavish tipping may be a thing of the past

21st March, 2009

As the economic tailspin continues, consumers are becoming increasingly discerning and less inclined to reward poor service in the retail and service sectors.

Eddie Shanahan, a fashion and retail consultant, said the level of customer service provided in many Irish shops had deteriorated significantly in recent years. He recalled a number of encounters with rude staff who left customers waiting and failed to do their job correctly.

‘‘There is a lack of professional engagement with...

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