Friday December 13, 2019

Unified Communications: Top down or bottom up?

Different vendors are servicing the Unified Communications market from different directions. Ian Campbell reports.

6th April, 2014
Andrew Byrne: "There isn't one feature that makes a compelling business case so companies have to consider all the elements holistically."

There is a well-established shopping list of features and functionality associated with unified communications (UC) - IP telephony, voice and video conferencing, fixed/mobile convergence, collaboration and instant messaging - but that's not how businesses buy into the concept, according to leading Irish vendors.

Andrew Byrne, Unity Technology Solutions UC specialist, said it's a suite of products that provide a consistent user experience across multiple devices and media types. ''There isn't one feature that makes...

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