Training always comes up trumps

This year, I've abandoned my letter to Santa. All I really want for Christmas is some good restaurant service.

17th December, 2005

This year, I've abandoned my letter to Santa. All I really want for Christmas is some good restaurant service. I'm directing this year's plea to wait staff, restaurateurs and managers. If you are not in the catering industry but are tired of bad service, here's a glimpse behind the scenes.

In the past year I haven't interacted with a single, properly-trained server. Friendly, yes; efficient, sometimes; but properly trained, no. This bad business practice is...

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