The transformation of welfare

With the social welfare system undergoing rapid change, the Intreo support service is looking to make things that little bit easier for jobseekers, writes Gareth Naughton.

20th July, 2013
Joan Burton: 'If you fail to cooperate, we have the power to reduce your social welfare payment, and we will.' Photo: tony o'shea

The delivery of social welfare services in Ireland is undergoing a revolution, with a more hands-on approach from the state. In the government's eagerness to modernise the system, however, is the carrot overtaking the stick?

Social welfare offices around the country are undergoing radical transformation, following Minister for Social Protection Joan Burton's introduction of the Intreo employment and support service last year.

Intreo's aim is to provide a more tailored service to jobseekers, with a...

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