Surge in number of consumer complaints to energy regulator

The energy regulator is planning to outsource some of its complaint handling functions from early next year, following a surge in complaints in recent years.

21st July, 2012

The energy regulator is planning to outsource some of its complaint handling functions from early next year, following a surge in complaints in recent years as well as a widening of the organisation's regulatory role.

The Commission for Energy Regulation (CER), which is responsible for handling complaints and providing information to natural gas and electricity customers, is seeking tenders from interested parties to handle some of the complaints it receives from consumers.

"As a result...

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