Social protection costs can be lowered by automation'

Automation could help lower social protection costs and reduce the time job-seekers spend out of work, according to Accenture.

The consulting firm said that a focus by the government on high volume sectors could reduce costs and improve quality of service.

''High volume areas, where there is a lot of demand for service, can improve with automation. Health and social protection are two areas worth working on, Sean Shine, managing director for health ...