Ryanair has issued cabin crew managers with memos directing them to ''provide service with a smile and ''converse with customers as part of new customer service changes' in 2014.
The no frills airline issued all ''number ones, as they are described, with new instructions ten days ago, and told them they would be carrying out a widespread audit across all bases to ensure that crew briefings are held in ''an upbeat and enthusiastic manner, and that...
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