Phoenix repays customers after charges error

Phoenix Life is returning €190,000 to 630 customers in compensation after they were incorrectly charged on certain policies they held with Scottish Provident.

25th July, 2009

Phoenix Life is returning €190,000 to 630 customers in compensation after they were incorrectly charged on certain policies they held with Scottish Provident.

Phoenix Life wrote to Scottish Provident policyholders earlier this month informing them that it will be refunding them after a recent audit uncovered the error.

‘‘Following a recent audit we identified that the surrender value paid at the time of your claim was less than it should have been due to an error...

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