MinuteBuyer wins One Direct deal

Insurance provider One Direct has awarded a three-year €300,000 outsourcing contract to MinuteBuyer to manage all inbound calls to its call centre in Athlone, Co Westmeath.

17th March, 2007

Insurance provider One Direct has awarded a three-year €300,000 outsourcing contract to MinuteBuyer to manage all inbound calls to its call centre in Athlone, Co Westmeath.

MinuteBuyer, which has managed One Direct’s outbound calls for the past six months, will now handle all the insurer’s inbound and outbound voice services.

‘‘Inbound call management involves MinuteBuyer reviewing the rates available in the marketplace for freephone and low-call numbers,” said Shaun Hayden, chief...

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