Mediation: It's now time to give up the fight
Learning to listen more and speak less is key to solving difficult disputes writes Dave Boland.
Call it human nature. Disputes may produce winners and losers, but even the winners often lose something - a colleague, a friend, a customer, their dignity, their sanity or their money. Yet despite the internecine wranglings that more often than not create little more than ill-feeling between disputants, humans continue to fight, even when the principles and the outcome are not worth the result.
"We all know there has to be a better way. Yet...
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